Support Hub
Need to get in touch, find answers fast, or access trusted external support? You’ll find everything you need here…from help with your loan application to links for government financial advice and fraud prevention support.
Find The Answers You Need, Fast
Explore our most popular articles by topic. Whether you’re looking for loan guidance, budgeting tips, or ways to improve your credit, we’ve got you covered.
Borrowing Basics
Learn how borrowing works, what lenders look for, and how to borrow responsibly.
Credit Score Help
Learn how to check, improve, and protect your credit score to unlock better loan options.
Any questions?
Use the form below to get in touch with our support team. Whether you’re having trouble with the website or just need some guidance, we’ll do our best to assist you.
- Report any issues with our website or problems submitting your application
- Ask general questions about how our loan service works
- Get help with reapplying if your submission didn’t go through properly
- Contact our support team for anything else not related to loan decisions
Please note: We’re unable to influence the outcome of your loan application. All lending decisions are made directly by our panel of FCA-authorised lenders.
get in touch
in writing
Badger Loans, c/o IAW Accountancy Services,
Hyde Rd, Devon,
TQ4 5BW
opening hours
Monday – Friday:
9:00am – 5:00pm
Note: our loan application services are open 24/7 so you can submit your application at a time that suits you.
Stay Safe. Stay Informed.
Protect Yourself from Scams and Online Fraud
At Badger Loans, we believe that responsible lending goes beyond providing access to credit — it means actively looking out for the safety and well-being of everyone who visits our site. The rise in financial scams, online fraud, phishing emails, and identity theft means it’s more important than ever to stay informed and cautious. Scammers are constantly evolving their tactics, often pretending to be legitimate companies like ours, and targeting people during vulnerable times with offers that sound “too good to be true.”
That’s why we’ve pulled together this list of trusted and official UK-based organisations dedicated to helping individuals like you stay safe. These are not just links on a page — they’re essential lifelines for guidance, support, and reporting fraud, no matter your situation.
- actionfraud.police.uk
- 0300 123 2040
Action Fraud
Report any type of fraud or cybercrime, including loan scams, phishing, identity theft, or if someone is impersonating a financial provider like Badger Loans.
- takefive-stopfraud.org.uk
- 0300 123 2040
take 5 to stop fraud
Double-check if a message, call, or email is legitimate. Get simple advice to help you avoid being tricked by scammers or pressured into giving out personal details.
- citizensadvice.org.uk/
- 0808 223 1133
Citizens Advice
Get free guidance on how to spot, avoid, and report scams. Ideal if you’re unsure about your rights or need support dealing with a suspicious situation.
get safe online
Learn how to protect yourself online—whether you’re avoiding phishing emails, securing your devices, or making sure your information is safe on the web.
- crimestoppers-uk.org/
- 0800 555 111
Crimestoppers UK
Report suspicious or criminal activity completely anonymously. Especially useful if you suspect someone is committing fraud and want to stay private.
- fca.org.uk/scamsmart
- 0800 111 6768
- Website contact form
FCA ScamSmart
Check if a financial service, investment offer, or loan provider is legitimate. Helps you avoid scams by verifying companies and spotting common fraud tactics.
Support & Advice FAQs
Find quick answers to the most common questions about loans, borrowing safely, and protecting yourself from scams.
What should I do if I’m struggling to repay my loan?
If you’re finding it hard to make your repayments, contact your lender as soon as possible. They may be able to offer a repayment plan, a short-term freeze, or other support. Ignoring the issue can lead to additional charges or damage to your credit score.
Can Badger Loans help me change or cancel my loan agreement?
No — once your loan application is approved, your agreement is directly with the lender who accepted your application. You’ll need to contact them directly for any changes or cancellations.
How do I know if a loan offer is genuine?
No — once your loan application is approved, your agreement is directly with the lender who accepted your application. You’ll need to contact them directly for any changes or cancellations.
I think I’ve been scammed. What should I do?
If you suspect you’ve shared personal or financial details with a scammer, contact your bank immediately. Then report the incident to Action Fraud on 0300 123 2040 or via their website.
How do I report a suspicious message claiming to be from Badger Loans?
Forward the message to fraud@badgerloans.co.uk and avoid clicking any links or sharing personal details. We’ll investigate and take steps to report it to the proper authorities.
Can Badger Loans influence the outcome of my application?
No. We are not a lender and cannot influence decisions. All loan approvals are made independently by the lenders on our panel based on their eligibility criteria.
How can I improve my chances of getting a loan?
Make sure your personal and financial information is accurate, check your credit report for errors, and avoid submitting multiple loan applications in a short period.
How do I check if a company is authorised to lend money?
Use the Financial Conduct Authority (FCA) register to check if a company is regulated. This ensures they meet UK standards for fair lending.
Why was my loan application declined?
No — once your loan application is approved, your agreement is directly with the lender who accepted your application. You’ll need to contact them directly for any changes or cancellations.
How do I know if a loan offer is genuine?
Lenders assess your application based on their own criteria, including your income, credit history, and affordability. Badger Loans does not have visibility into why specific applications are declined.
I’m receiving unwanted calls about loans. What can I do?
Register with the Telephone Preference Service (TPS) and report the calls to the Information Commissioner’s Office (ICO). If the calls are aggressive or misleading, contact Action Fraud.
What information does Badger Loans collect during my application?
We collect basic personal and financial information to help match you with a suitable lender. This data is handled securely and only shared with lenders in line with our privacy policy.
Can I cancel a loan once it’s been approved?
Yes, under UK law you typically have 14 days to cancel a credit agreement. You’ll need to contact your lender directly to exercise this right and repay any funds you’ve received.
What’s the safest way to apply for a loan online?
Only use websites that are secure (look for the padlock in the address bar), regulated by the FCA, and never ask for upfront fees. Avoid applying through links in emails or messages you weren’t expecting.
I didn’t get a confirmation email after applying. What should I do?
Check your spam or junk folder first. If it’s not there, try submitting the form again or contact us through the Support Hub — there may have been a technical issue.
How can I spot a fake loan website?
Watch out for poor grammar, unusual website URLs, requests for upfront payment, or pressure to act quickly. Cross-check contact info, company registration, and always search the business on the FCA register before applying.
Been Declined for a Loan?
Don’t Give Up Just Yet....
Sign up for the Badger Bulletin today and we will email you your free 24-page ‘Survival Guide’ on how to turn a “no” into a “yes”. Even with bad credit.
